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1.  What is WEN®?
WEN® is a revolutionary new concept in cleansing your hair that has Hollywood buzzing. It was developed as a healthy alternative to the way people are used to cleansing their hair; eliminating the use of shampoo and its harsh detergents and chemicals.  WEN® Cleansing Conditioners replace shampoo, conditioner, deep conditioner, detangler and leave-in conditioner, giving you five products in one bottle.


2.  Will WEN® really get my hair clean? Won’t I need shampoo?
WEN® uses a combination of natural extracts and botanicals to hydrate and cleanse your hair without the use of harsh detergents and chemicals. The perfect mixture and blend of its ingredients leave your hair healthy, moisturized, and cleansed. Once you start to use our products exclusively, you will never have to use shampoo ever again. In fact, you won’t even want to.


3.  Which WEN® should I get?
You really can't go wrong no matter which one you try. They are all designed to be used with colored or natural hair, and we like to say that all hair types will benefit from all of the Cleansing Conditioners. That said, the different formulas were developed for different reasons:

Sweet Almond Mint: The original formula. This is the one you get if you don't know where to start. It is a universal formula that will benefit all hair types from the finest, most brittle hair, to the thickest, curliest hair types.

Tea Tree: Designed originally for thicker hair, it will hydrate even the coarsest hair types. However, the benefits of Tea Tree are also great for thinning hair and scalp issues like redness or flakiness.

Fig: Think moisture, this is our most hydrating formulation. Great for thick, curly hair as well as dry, dehydrated, over-processed hair.

Cucumber Aloe: Our lightest weight formula. Cucumber Aloe is great for fine hair as well as those with oily scalps.

Lavender: Our volumizing Cleansing Conditioner. Lavender offers hydration without weighing the hair down. If you need volume and body, this is the one for you.

Pomegranate: The newest edition to the line, Pomegranate is universal for all hair types. Unlike the others, Pomegranate uses soy protein instead of wheat, so if you have a wheat allergy this one is perfect for you.


4.  What is the difference between shampoo and WEN® Cleansing Conditioners?
First of all, WEN® cleanses the hair without harsh detergents or chemicals, leaving your hair clean and hydrated without stripping or lather. Since WEN® does not have any sodium laurel/laureth sulfates, it does not strip your color or your natural oils. This means, color will stay vibrant longer and you won’t be damaging your hair or scalp.


5.  How do you use the WEN® Cleansing Conditioners?

Rinse hair thoroughly, apply WEN® into your palms and rub together. Use 10-16 pumps for short hair, 16-24 pumps for medium length hair and 24-32 pumps for long hair. If your hair is longer/thicker you may need to increase the amount of pumps. Apply to scalp and hair, adding a splash of water to evenly distribute. WEN® has no harsh detergents or sodium lauryl sulfate, so it won't lather. Massage thoroughly into hair and leave on for the remainder of your shower. Rinse thoroughly and completely, massaging scalp and running fingers through to the ends. Apply 1/2 to 1 pump depending on hair length and texture as a leave-in conditioner to soaking wet hair. For best results we highly suggest you cleanse, rinse and repeat, using half the recommended pumps for the first cleanse, and the remaining half for the second cleanse. Unlike many ordinary shampoos, you may find you don't need to cleanse as often.



Above direction are for 6oz/16oz bottles, refer to label directions for other size bottles.



Immediately after, add 1-3 pumps of the Styling Creme of your choice to soaking wet hair starting at the back of the head and working thought to the ends.


Let hair dry naturally, style or wrap a towel around your head to absorb moisture. Do not abrasively dry your head with a towel as this will stress the hair and cause it to frizz.


Additional Suggestions


You can cleanse daily but when used properly you should only have to cleanse every 2-3 days. Our 16oz size may last you up to 6 weeks.


For extra hydrating and conditioning, you can use the Cleansing Conditioner as an overnight deep hydrating mask treatment. Simply leave on the hair after you have cleansed, cover hair with a shower cap or plastic bag overnight, and rinse out thoroughly in the morning.


6.  My hair looks greasy and/or weighed down. I tried using less of the product and it has not helped. What is wrong?
One of the most common misconceptions about the WEN® product line is that it works like a shampoo. Meaning, the more you use, the greasier your hair will end up.  This couldn’t be further from the truth! In fact, if you aren’t using enough of the Cleansing Conditioner, it won’t be able to clean your hair. The correct number of pumps varies depending on a number of traits: length, texture, etc. If you want to be safe, the more you use of WEN®, the better.


7.  How many times a week should I use WEN®? Will it damage my hair if I wash it every day?
The more you use WEN®, the better! You can use it every day, twice a day, and it will simply hydrate and moisturize your hair. In fact, we generally suggest that when you first start out with our product you use it every day. This will help to heal and re-hydrate the damage that shampoo (among many other things) has caused. As you continue to use our products, you will find that you no longer have to cleanse as often.


8.  How do I use WEN® as an overnight treatment?
In order to use WEN® as an overnight treatment, you will need to get in the shower and cleanse like you normally do. After you are done thoroughly rinsing out the product, re-apply with half the number of pumps (or more for added benefits). Splash with water, massage vigorously, and comb through with a wide-tooth comb. Now, either wrap your head in a towel or wear a shower cap, and leave on for as long as possible! Ideally, overnight. But even fifteen to twenty minutes will benefit you tremendously. Rinse out thoroughly and apply leave-in like you normally do.


9.  When am I supposed to use the WEN® Oils?
The oils are very multi-purposed. You can use them after your hair has dried by simply adding 1-2 drops into the palm of your hand and running them through your ends, just for added moisture. You can also use them to tame frizz in the same fashion (a few drops into your palms which you then run over the problem areas). The WEN® Oils give extra shine and moisture to dry hair.  If you add a few drops of the oil into your leave-in, you can also help to eliminate frizz that way. If you have a dry, itchy, or flaky scalp, we suggest sleeping with the Tea Tree Oil on your scalp overnight so that it works as a treatment. You can also apply Oil to your ends in the meanwhile, so that it works as a hydration mask. Apply 4-6 dropper-fulls of the Tea Tree Oil directly to your scalp and massage vigorously. Then, apply 4-6 dropper-fulls into your palm to apply to your ends. Sleep with this in (it’s not messy so it won’t get on your pillows or sheets), and cleanse out in the morning. Since the Tea Tree Oil is so invigorating and medicinal, it will help promote hair growth and help heal any scalp issues you may experience. The Sweet Almond Mint, Fig, Cucumber Aloe, and Lavender Oils are great for moisture, shine and promoting healthy hair growth. WEN Oils can also be added to your bathwater to moisturize your skin, and create an inviting aromatherapy experience. Applied to the body after showering, prior to towel drying, WEN Oils will leave your skin soft, supple, and hydrated. WEN Oils are also excellent used as massage oils.


10.  When I get to the bottom of the bottle, the pump seems to stop working. How do I fix this?
We suggest adding some distilled or bottled water and shake to mix thoroughly. Use a couple of extra pumps to make up for the slight dilution of the cleanser.


11. How do I open a wholesale account? Where else can I purchase your products?
At this time the only places you are able to purchase the WEN® product line is on our website (www.chazdean.com), through QVC, through Guthy Renker via the WEN® infomercial or wenhaircare.com and at our salon in Hollywood, CA.


12. What is the shelf life of WEN®?
WEN® lasts at least two years, and we have found that in some cases it lasts even longer than that.


13. Can I use this product on my child/infant/pet?
Yes! WEN® is fantastic for everyone. If you are looking to use the product on a pet or a small child, we do suggest that you start with the Sweet Almond Mint Cleansing Conditioner. It is the most mild and the very first Cleansing Conditioner that was offered. It is universal and great for all hair types! On cats we strongly suggest avoiding Tea Tree as the essential oil can be toxic to cats. Some dogs can also be sensitive to Tea Tree so exercise caution.


14. Which of the products is the leave-in?
The Cleansing Conditioners replace shampoo, conditioner, and leave-in conditioner. After you cleanse and rinse very thoroughly, apply 1-3 pumps into the mid-shaft/ends of your hair as a leave-in. Rake and twist repeatedly or until your hair absorbs the product.


15. Can I use WEN® on hair extensions/dreadlocks/perms?
Yes! Though we generally suggest bringing the product in and speaking to your hair stylist first. Plenty of the clients at our salon have hair extensions and still use our products. However, if your extensions are not to be used with any Oil-based products, use the WEN® only on your ends so as not to loosen the extensions. With dreadlocks, really work the product into your hair while you are cleansing. This really helps to restore hydration into your hair! Since WEN® is neither stripping nor damaging, you can use the products on perms. However, perms are very damaging, so we do suggest that you cleanse as often as possible to help re-hydrate your hair.


16. Can I use WEN® after a brazilian blowout or keratin treatment?
Yes. WEN® is perfectly safe to use in either situation, though for the healthiest hair possible we do not recommend either treatment.


17. How many pumps are in a bottle and are the pumps different in each size bottle?
The amount of pumps will vary depending on the size bottle you select. The 6oz Cleansing Conditioner bottle contains approximately 60 pumps worth of product. The 16oz bottle contains approximately 160 pumps, the 32oz bottle contains 192 pumps and the gallon bottle contains 128 pumps. The important thing to remember is that the larger size bottles pump out more cleanser per pump, for example: 1 pump from the gallon = 6 pumps from the 32oz = 10 pumps for the 16oz and 6oz bottles. So for the larger bottles you will use less pumps per cleanse.